What is a “Standing Order?”
A standing order is the amount and variety of products you would like to have delivered
to your home each week. This standing order is posted on our computer records and
you can change it simply by visiting our Order
Change page or by calling our Customer Service department at 1-866-OBERWEIS
(1-866-623-7934). Of course, we invite you to add products to your order at any
time. A visit to our Order Change page,
a call to our office or a note left in your dairy box will alert us to any changes
you would like to make.
However, to ensure the quality and freshness of the products you receive, your driver
carries only limited quantities of extra product on his truck. We recommend that
you visit the Order Change page up to
10:00 pm the night before your delivery is scheduled or call our
Customer Service department so your driver can make sure he has the items
you wish to purchase. Our order cut off times for customer service are:
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Customers in Illinois, Missouri, Wisconsin
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Monday - Thursday:
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6:30 am - 10:30 pm (Central Time)
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Friday:
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6:30 am - 10:00 pm (Central Time)
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Saturday:
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Closed
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Sunday:
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5:30 pm - 10:30 pm (Central Time)
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Customers in Indiana, Michigan, Virginia
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Monday - Friday:
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5:30 am - 9:30 pm (Eastern Time)
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Saturday:
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Closed
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Sunday:
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4:30 pm - 9:30 pm (Eastern Time)
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Why a Dairy Box?
The insulated dairy box you received with your first order was specially designed
for Oberweis Dairy to protect the quality of our products from the effects of sunlight
and temperature changes. Many people do not know that light causes deterioration
in the vitamin content of milk and may affect the flavor. The charge for this protective
box is a one-time, non-refundable fee.
Because we care about the quality of the products you receive, your driver cannot
leave a delivery if this box is not available for him to use. Please remember that
you will still be assessed our nominal delivery fee if your driver attempts to deliver
your order and the box is not available. Please dispose of the plastic caps and
rinse your empty milk bottles before returning them to the dairy box for your driver
to pick up.
Glass bottle products are, of course, susceptible to breakage when frozen, therefore,
we have established a policy of having your milkman ring your doorbell in the case
of extremely cold weather when even the insulated box cannot prevent freezing. Please
be assured that this will be done only when absolutely necessary to protect the
quality of the products you order.
How Do I Pay?
For your convenience, you may choose from one of the following payment options thru
our eBilling program. To enroll, please review the section below "What is eBilling"
for details.
- Direct Withdrawal – You may authorize us to automatically withdraw the amount of
your weekly invoice from your checking account.
- We accept all major debit and credit cards.
What is eBilling?
eBilling is our new green-friendly and convenient billing option for Oberweis Home
Delivery customers! With eBilling, you simply establish a method of payment (debit
card, credit card, or checking account) and provide your e-mail address. Each Monday,
your payment account will be charged for the previous week’s deliveries along with
any outstanding balance, and you will receive a payment receipt via e-mail. The
entire process is fast, convenient, and paperless!
Commonly asked questions:
- What is included on the eBilling payment receipt?
Your eBilling payment receipt will include an itemized statement of each product
ordered, other charges and credits, tax, and any prior balance. Oberweis will send
the payment receipt to your e-mail address each Monday.
- What do I need to sign up for eBilling?
To enroll in eBilling, you need to setup your method of payment and provide your
e-mail address. We accept all major debit and credit cards as well as electronic
funds transfer (EFT) from your checking account. Customers who want to have their
checking account charged will need to provide a voided check.
- Is there a way to signup for eBilling with monthly
payments?
Unfortunately, no. Our eBilling system calculates your payment after every delivery
and charges your payment account for that week’s activity. This is the standard
across the retail industry (where payments are made around the time goods are sold),
and most monthly services are even charged in advance.
- Do you ever sell my e-mail address?
No. Your e-mail address is used only for Oberweis Dairy purposes. You can opt-out
of marketing messages and special offers from Oberweis if you choose.
- How do I sign-up for eBilling?
You can sign-up for eBilling by contacting a member of our friendly Customer Service
staff at 866-OBERWEIS (866-623-7934).
- Are there any additional costs to me?
No. eBilling is a convenient way to help the planet, and it’s free!
- Why should I sign up for eBilling?
By signing up for eBilling, you will:
- Help protect the environment by saving paper!
- Conveniently receive your home delivery payment receipt via e-mail each Monday following
the week of delivery.
- Have the ability to match products received to your payment receipt each week.
- No longer have an entire month’s worth of your purchases build up.
- Eliminate misplaced invoices in your Oberweis cooler.
- Make your driver’s route a bit simpler for him without having to sort through invoices.
- When can I start my account on eBilling?
You can start eBilling anytime! Your account will be charged for the prior week’s
deliveries each Monday along with any outstanding balance.
- Do I have to sign-up for eBilling?
As an existing Oberweis Home Delivery customer, eBilling is currently an option;
however, new customers starting Oberweis Home Delivery service will be asked to
enroll in eBilling from the start.
What is the Holiday Delivery Schedule?
There are only two days per year that we don't make deliveries...Thanksgiving and
Christmas. Customers that would normally receive a delivery on either of these days
should consider taking a larger delivery the week before these dates. Those customers
will receive a notice from their milkman if their normal delivery is to be affected.
We do not make up these deliveries.
What Happens When I Go On Vacation?
If you do not wish to receive your weekly delivery - whether you're going to be
out of town for a week or going away for the weekend or season - just let us know.
The easiest way is to call our office at least one day in advance, or leave a note
in your dairy box for your milkman at least one week in advance. If you manage your
account on-line you can also request this here. Simply click on the red delivery
options button above your order summary. There you will see several options for
suspending your order.
As long as your milkman knows not to stop at your home, the delivery charged will
be waived.
If you have a question that is not answered here, please contact our Customer Service
department at 1-866-OBERWEIS
(1-866-623-7934) and a Customer Service Representative will be happy to answer your
questions. You may also Contact Us with your question
by email.
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